Several issues detracted from the Department of Energy's
or Acquired Services (Department's) ability to effectively manage and control
contractor information technology (IT) support service
costs. In particular, we noted that contractors usually did
not take advantage of opportunities to obtain volume
discounts by aggregating demand for services. Overall
per user support costs varied significantly between and
among contractor operated facilities. In many instances,
we also observed that contractor management and Federal
officials responsible for assessing performance lacked
visibility over the component cost of IT support services
because contractors did not actively capture or track all
components of those costs at the detail level.
